How will I receive my order?

We have tie ups with reputed courier companies, so your orders will be delivered right to your doorstep. All orders will be delivered in fully sealed packages to protect your goods, and ensure that they reach you in perfect condition.

How will I get a confirmation that my order is placed successfully?

An email will be sent with your order information confirming your order, and another email with tracking link when your order is shipped out.

I tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order was not successful but my money got deducted. What really happened with my money?

Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.

For assistance, you can write to us at contact us page, we will be happy to help you out.

How should I check the status of my order?

After your order is placed, we will send you confirmation of your order details over email. Once we dispatch your shipment,  will send you the tracking link via email and SMS. In case of any unusual event which delays your order shipment, you would receive a special update from our end.

If you still have apprehensions, leave a message in contact us page and your issue will be addressed.

What payment methods do you accept for international orders?

For international orders, payments can be done using the PayPal payment gateway.

Is it safe to shop online if I make payment using Net Banking, Debit Card, or Credit Card?

All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.

Are there any hidden charges?

There are absolutely NO hidden charges. Any octroi, sales tax, or other charge is borne by RabbitBasics. You only pay the amount that you see in your order summary.

What should I do if my payment fails?

In case of a payment failure, please retry keeping in mind the following:

Information passed on to payment gateway is accurate i.e. account details, billing address, and password (for net banking); and that your internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can leave a message in contact us page.

I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

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